The Program Manager is an individual contributor responsible for programmatic, operational, and analytical support for a physician leadership team. This role enables effective physician leadership by structuring how work happens—standardizing meeting cadence, developing agendas, tracking action plans, managing strategic initiatives, and translating data into clear dashboards.

The Program Manager serves as a central point of coordination and triage, ensuring leaders are supported with timely information, clear priorities, and disciplined follow‑through, while minimizing administrative burden on physician leaders.

Physician Leadership & Meeting Support

• Develop and maintain structured agendas for recurring physician leadership meetings (e.g., leadership councils, MORs, dyad forums).
• Standardize meeting cadence, materials, and documentation to ensure consistency and efficiency across forums.
• Capture decisions, action items, owners, and timelines; track follow‑through and close‑the‑loop on commitments.
• Prepare pre‑reads, summaries, and briefing materials to support effective leadership decision‑making.

Strategic Initiative & Action Plan Support

• Provide project and program management support for strategic initiatives, including Experience of Work (EOW) action plans and other enterprise priorities.
• Translate high‑level strategy into workplans, milestones, risks, and dependencies.
• Track initiative progress, identify barriers, and proactively surface issues requiring leadership input or escalation.
• Support alignment across physicians, administrators, and cross‑functional partners.

Performance Evaluation & Leadership Support

• Drive the annual physician leadership performance evaluation process in partnership with HR, physician leaders, and executive leadership.
• Develop and manage the evaluation timeline, milestones, and deliverables to ensure a consistent, on‑time process.
• Coordinate inputs across stakeholders, including self‑assessments, peer feedback, and leadership evaluations, as applicable.
• Prepare evaluation materials, summaries, and performance dashboards to support fair, data‑informed discussions.
• Track completion, follow‑ups, and documentation while maintaining confidentiality and professionalism.
• Support leaders in translating evaluation outcomes into clear goals, development plans, and action items.

Triage & Coordination

• Serve as a point of triage for physician leader inquiries, routing questions to appropriate operational, finance, HR, or analytics partners.
• Help physician leaders navigate organizational processes and resources efficiently.
• Ensure timely responses and follow‑up on requests while maintaining clarity on priorities.

Dashboard Development & Performance Tracking

• Develop, maintain, and refine leadership dashboards related to access, productivity, quality, experience, workforce, and strategic priorities.
• Partner with analytics, finance, and operations teams to ensure data accuracy and relevance.
• Translate data into clear, actionable insights for physician leadership audiences.
• Support preparation of performance materials for MORs, leadership reviews, and executive forums.

Process Improvement & Standardization

• Create and document standard operating processes for leadership forums, reporting, and initiative tracking.
• Identify opportunities to streamline workflows, reduce redundancy, and improve clarity.
• Support consistent application of enterprise tools and templates.

Qualifications

• Bachelor’s degree required; Master’s degree (MBA, MPH, MHA, or similar) preferred.
• 3–6+ years of experience in program management, operations, consulting, or healthcare administration.
• Experience supporting senior leaders, preferably physicians or clinical leadership teams.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to work independently as an individual contributor.
• High level of professionalism, discretion, and judgment.

Core Skills & Competencies

• Program & Project Management: Able to structure ambiguous work and drive follow‑through.
• Executive Communication: Produces clear, concise materials tailored to physician leaders.
• Analytical Thinking: Comfortable working with performance data and dashboards.
• Process Orientation: Brings discipline, consistency, and standardization.
• Stakeholder Management: Navigates across clinical and administrative partners effectively.
• Problem Solving: Anticipates needs, identifies risks, and proposes solutions.
• Healthcare Acumen: Understanding of physician workflows, clinical operations, and healthcare performance metrics preferred.

Success Measures

• Physician leadership meetings are well‑structured, effective, and action‑oriented.
• Strategic initiatives and action plans show clear tracking and steady progress.
• The annual performance evaluation process is delivered on time, well coordinated, and trusted by physician and executive leadership.
• Physician leaders experience reduced administrative friction and improved responsiveness.
• Dashboards and reporting are trusted, timely, and used to inform decisions.
• Leadership has visibility to priorities, risks, and follow‑through.

Sutter West Bay Medical Group (SWBMG) is a premier multi-specialty medical group made up of over 230 physicians practicing in the greater San Francisco service area. SWBMG works in partnership with Sutter Pacific Medical Foundation (SPMF), a non-profit organization providing care through its affiliation with SWBMG. Physicians work as a team to provide patient-focused care that encourages a sense of teamwork as the referral destination for complex cardiac care across the Sutter system. SPMF provides physicians with an administrative infrastructure, allowing physicians to focus on patient care.

San Francisco is the leading financial and cultural center of Northern California and the San Francisco Bay Area. San Francisco is one of the top tourist destinations in the world and is renowned for its temperate weather, steep rolling hills, unique architecture, arts and culture, and fine dining. The population is very diverse and there is high demand for specialized patient care.

It is the policy of the Sutter West Bay Medical Group (SWBMG) to provide equal employment for all qualified individuals; to prohibit discrimination in employment because of race, color, creed, religion, marital status, sex, sexual orientation, gender identity or expression, ancestry, national origin, age, medical condition, disability or status as a veteran or a disabled veteran. We promote the full realization of equal employment opportunities through a positive continuing program within our service area. Equal employment opportunities apply to every aspect of SWBMG’s employment policies and practices.